Refund policy

Last Updated: September 30, 2026

At Bohobeauty, operated by BOHOBEAUTY WORLD PRIVATE LIMITED, we are committed to providing quality beauty and cosmetic products and a reliable shopping experience.

Due to the personal and hygienic nature of cosmetics, makeup, skincare and beauty products, the following return and refund conditions apply.

Return, Replacement & Refund Eligibility

Customers must report any issue within 24 hours of delivery.

A replacement or refund request may be considered if:

  • You received a damaged or defective product.
  • The product leaked or was damaged during transit.
  • You received an incorrect product.
  • An item is missing from your order.
  • The product received is materially different from the product ordered.

To raise a claim, contact us at contact@bohobeautyworld.com or +91 7276231029 within 24 hours of delivery.

Please provide:

  • Order number
  • Registered name and phone number
  • Clear photographs of the product
  • Photographs of the outer packaging and shipping label
  • An unboxing video, where available

We strongly recommend recording a continuous unboxing video when opening your order, particularly for claims involving damaged, incorrect or missing products.

Non-Returnable Products

For hygiene and safety reasons, we generally cannot accept returns or exchanges for:

  • Opened or used cosmetics
  • Products that have been swatched, tested or applied
  • Products with seals removed or tampered with after delivery
  • Products damaged due to improper use or handling by the customer
  • Products without their original packaging
  • Products returned because of personal preference regarding shade, fragrance, texture or finish
  • Products purchased by mistake after the order has been dispatched
  • Clearance or final-sale products identified as non-returnable at the time of purchase

These restrictions do not affect rights available to consumers under applicable law.

Shade & Colour Variation

We make reasonable efforts to represent product colours and shades accurately. However, actual colours may vary slightly because of photography, lighting, screen calibration, device settings and individual skin tone.

Such minor variations are not necessarily considered product defects.

Skin Sensitivity & Allergic Reactions

Cosmetic and skincare products may produce different results depending on individual skin type, sensitivity and other factors.

Customers should carefully review the product ingredients and instructions before use and perform a patch test where appropriate.

If you experience irritation or an adverse reaction, discontinue use and seek appropriate professional advice where necessary.

Refunds

Once a claim is reviewed and approved, Bohobeauty may provide an appropriate replacement or refund depending on the circumstances and product availability.

Approved prepaid-order refunds will generally be processed to the original payment method.

For eligible Cash on Delivery (COD) refunds, we may request bank account or UPI details to process the refund.

After a refund is initiated, the time required for the amount to reflect may vary depending on the bank or payment provider.

Cancellations

Orders may be cancelled only before dispatch.

Once an order has been dispatched, cancellation may no longer be possible.

To request cancellation, contact us as soon as possible at:

Email: contact@bohobeautyworld.com
Phone: +91 7276231029

Contact

BOHOBEAUTY WORLD PRIVATE LIMITED
Office No. 605, 6th Floor, Juhi Niharika Building, Next to Zion, Sector No. 10, Kharghar, Panvel, Maharashtra – 410210, India
Email: contact@bohobeautyworld.com
Phone: +91 7276231029