Privacy Policy

Last Updated: September 30, 2026

This Privacy Policy describes how BOHOBEAUTY WORLD PRIVATE LIMITED, operating under the brand name Bohobeauty (“Bohobeauty”, “we”, “us”, or “our”), collects, uses, stores and shares personal information when you visit our website, purchase our products, contact us, or otherwise interact with our services.

By using our website and services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on how you interact with Bohobeauty, we may collect information such as:

Personal & Contact Information

• Name
• Email address
• Phone number
• Billing address
• Shipping/delivery address
• PIN code and location information provided for delivery
• Order and customer account information

Order & Transaction Information

When you place an order, we may collect information relating to:

• Products purchased
• Order value
• Discounts and promotional offers used
• Payment method
• Payment status
• Shipping information
• Returns, refunds and cancellations
• Previous orders and interactions with us

Payment Information

Payments may be processed through third-party payment gateways and financial-service providers.

Depending on the payment method selected, payment information may be collected and processed directly by the applicable payment provider.

We generally do not directly store complete credit-card or debit-card details when those details are processed by authorized third-party payment providers.

Technical Information

When you use our website, certain technical information may be collected automatically, including:

• IP address
• Browser type
• Device type
• Operating system
• Website activity
• Pages viewed
• Referral information
• Cookies and similar technologies
• Approximate location derived from technical information where applicable

2. How We Use Your Information

We may use personal information for legitimate business purposes, including to:

• Process and fulfil orders
• Process payments
• Provide Cash on Delivery where available
• Deliver purchased products
• Provide order confirmations and updates
• Provide shipment and tracking information
• Communicate regarding orders
• Process eligible cancellations, replacements and refunds
• Provide customer support
• Respond to questions and complaints
• Maintain customer accounts
• Detect and prevent fraudulent or suspicious transactions
• Improve our products, website and customer experience
• Analyze website performance and usage
• Maintain website security
• Comply with applicable legal, tax, accounting and regulatory requirements
• Send marketing communications where permitted and based on applicable consent or other lawful grounds

3. Shopify

Our online store is hosted using Shopify, which provides the e-commerce platform that enables us to offer and sell our products online.

Information you provide while using our store may therefore be processed through Shopify and its systems as necessary to provide the e-commerce services.

Shopify's own privacy practices may also apply to information it processes as an independent service provider or otherwise under its applicable terms and policies.

4. How We Share Personal Information

We may share personal information with third parties where reasonably necessary to operate our business and provide our services.

These may include:

E-commerce & Technology Providers

Service providers that help us operate and maintain our website and online store.

Payment Providers

Payment gateways, banks and financial-service providers involved in processing online payments, COD transactions, refunds and related financial services.

Courier & Logistics Providers

We may provide information such as your name, address, PIN code, phone number and order details to courier and logistics companies as necessary to deliver your order.

Marketing & Analytics Providers

Where applicable, we may use analytics, advertising, email, SMS, WhatsApp or other marketing platforms to understand website performance and communicate with customers.

Professional & Legal Service Providers

Information may be shared with accountants, auditors, legal advisers or other professional service providers where reasonably necessary.

Government & Regulatory Authorities

We may disclose information where required to comply with applicable laws, legal processes, court orders or requests from competent government or regulatory authorities.

We do not sell personal information merely for monetary consideration as part of our ordinary business operations.

5. Cookies & Similar Technologies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Keep the website functioning correctly
• Remember customer preferences
• Maintain shopping-cart functionality
• Support checkout
• Understand website usage
• Analyze website traffic
• Improve website performance
• Measure advertising effectiveness
• Provide relevant marketing where permitted

Some cookies may be placed by third-party services integrated with our website.

Your browser may allow you to block or delete cookies. However, disabling certain cookies may affect website functionality.

6. Marketing Communications

Where permitted by applicable law, we may send customers information about products, offers, promotions, launches and other Bohobeauty updates through channels such as:

• Email
• SMS
• WhatsApp
• Other permitted communication channels

Where consent is required, we will use such communications in accordance with the consent provided.

You may opt out of eligible marketing communications using the unsubscribe or opt-out mechanism provided in the communication or by contacting us.

Transactional communications relating to orders, payments, shipping, customer service, security or other necessary service matters may still be sent where appropriate.

7. Data Security

We take reasonable administrative, technical and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, misuse or loss.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

Customers should also take appropriate precautions to protect their passwords, devices and account information.

8. Data Retention

We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including:

• Processing and maintaining orders
• Customer support
• Returns and refunds
• Fraud prevention
• Accounting and taxation
• Resolving disputes
• Establishing or defending legal claims
• Compliance with applicable legal and regulatory requirements

Information may subsequently be deleted, anonymized or otherwise handled in accordance with applicable requirements.

9. Children's Privacy

Our website and products are not specifically directed toward children for the purpose of collecting their personal information.

If you are legally required to obtain the consent or supervision of a parent or guardian to use our services, you should do so before providing personal information or making a purchase.

If we become aware that personal information has been collected in circumstances where it should not have been collected, we may take appropriate steps in accordance with applicable law.

10. Your Privacy Rights

Depending on applicable law and the circumstances, you may have rights concerning your personal information, including the ability to request access to, correction of, updating of, or deletion of certain personal information.

Certain requests may be restricted where retaining or processing information is required for legal, tax, accounting, fraud-prevention, contractual or other legitimate purposes permitted by applicable law.

To make a privacy-related request, contact:

contact@bohobeautyworld.com

We may need to verify your identity before processing certain requests.

11. Third-Party Websites

Our website may contain links to third-party websites, applications or services.

Bohobeauty is not responsible for the privacy practices, security or content of independent third-party websites or services.

We recommend reviewing the privacy policies of third parties before providing personal information to them.

12. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business practices, technology, services or applicable legal requirements.

When changes are made, the revised Privacy Policy will be published on our website with an updated “Last Updated” date.

Customers are encouraged to review this Privacy Policy periodically.

13. Governing Framework

This Privacy Policy and our processing of personal information are intended to operate subject to applicable privacy and data-protection requirements in India.

Nothing in this Privacy Policy is intended to limit any rights available to individuals under applicable law.

14. Contact Us

For questions, concerns or requests relating to this Privacy Policy or the handling of your personal information, please contact:

BOHOBEAUTY WORLD PRIVATE LIMITED
Brand: Bohobeauty
GSTIN: 27AANCB4031C1Z1

Email: contact@bohobeautyworld.com
Phone: +91 7276231029

Address:
Office No. 605, 6th Floor,
Juhi Niharika Building, Next to Zion,
Sector No. 10, Kharghar, Panvel,
Maharashtra – 410210, India

Customer Support Hours:
Monday–Saturday, 10:00 AM–6:00 PM IST

You can use this as the Privacy Policy in Shopify instead of the automated version if you want all six Bohobeauty policies to have consistent wording and branding.